If you find that a product you were expecting has not arrived with your order, please first check the delivery label to ensure that everything you have ordered is listed. In some cases, orders with multiple items may be split over multiple deliveries, which could result in a delay in receiving the complete order. If this occurs, refer to your dispatch email, and follow the provided instructions to track your order’s status.
If you have received all your parcels, but an item is still missing, please contact us immediately with your order number and product details. We will be more than happy to assist you in determining what may have happened. However, please note that it is essential to reach out to us via email first, as we may be unable to provide immediate assistance if you visit our physical stores directly.
For customers who have used the click and collect option and are missing some items, please either return to the store where you collected your order or contact us for further assistance. We are committed to resolving any issues promptly and ensuring your satisfaction with your shopping experience.
After placing your order, the confirmation email will be sent to the email address you provided during the checkout process. If you don’t see the confirmation email in your inbox, we recommend checking your spam or junk folder as it might have been filtered there by mistake.
If you are still unable to locate the confirmation email, you can log in to your account and access your order history. This will allow you to verify if your products have been successfully ordered.
We make every effort to maintain a well-stocked inventory and regularly replenish our products. However, if you are unable to wait for a specific item, we understand your urgency.
In the meantime, we invite you to explore our selection of recommended products. You might find similar items that can cater to your needs and preferences. Our team has curated these recommendations to ensure you have a range of quality alternatives to choose from.
We regret to inform you that once an order has been placed, we are unable to make any amendments to it. Our order processing system is designed to be efficient and ensures that orders are processed promptly. Therefore, we cannot modify the contents of an order after it has been submitted.
