If you or the intended recipient are not available at the scheduled delivery time, the parcel carrier will make an attempt to deliver the package. In case of a missed delivery, the carrier should leave a delivery card at the specified address. This card will confirm the delivery attempt and provide further instructions on how to receive the parcel.
If you are unable to be present to receive the delivery, but you wish to have someone else receive it on your behalf, please ensure that the designated person is 18 years of age or older and holds a valid form of identification. This is necessary to comply with the legal requirements for receiving certain products, such as vape products, which have age restrictions.
Yes, we offer international shipping to accommodate customers worldwide. However, please be aware that additional costs may apply when shipping internationally. These costs may include customs duties, taxes, and other import fees, which are the responsibility of the recipient.
Moreover, international deliveries may take longer than domestic ones due to the necessary customs clearance process. Customs procedures can cause delays in the delivery timeline, and the exact duration can vary depending on the destination country’s customs regulations and efficiency.
Once your order has been placed, we regret to inform you that it is no longer possible to change the delivery address directly through our system. If you need to edit the delivery address, please reach out to the courier responsible for the shipment.
However, please be aware that changing the delivery address after the order has been processed may be subject to restrictions and additional charges imposed by the courier. The courier will be able to provide you with more information about the feasibility of the address change and any associated costs.
If you wish to return a product or request a refund, kindly contact our team before sending back any goods. To process returns or issue refunds, we require a receipt or proof of purchase for the product.
Please note that any unsolicited or unauthorized items received may be disposed of without further notice.
When sending items for return via transit, please be aware that we are not responsible for any loss or damage that may occur during the process. We recommend either visiting one of our shops to make the return in person or using a recorded delivery method with full insurance covering the cost of the item(s) and ensuring that the correct postage is paid. Failure to pay the correct postage may result in the rejection of the return, and the items will be sent back to you. It is your responsibility to take care of the item(s) while they are in your possession.
To be eligible for returns or refunds, the items must be sent to us within 10 working days of contacting our team. Any returns received after this timeframe may not be accepted.
Once we receive the returned items, our expert team will thoroughly test and inspect them to ensure any issues were not caused by owner fault and that they are in suitable condition for return or refund. Please allow up to 5 working days for the items to be checked and for the replacement to be dispatched or for a refund to be issued.
If you choose to mail the return, please send it to the following address:
Wick’d Up Vapers
47 Estcourt Rd
Salisbury
SP1 3AS
If you have any questions or require further assistance, feel free to contact our team, and we will be glad to help you with the returns process.
If your purchased item is faulty within 60 days of purchase, please use our contact us (link to contact us page) with the original packaging for an exchange or refund, with proof of purchase. Alternatively, you can bring the item, with the original packaging and proof of purchase to the shop you purchased it from.
If we can’t repair or replace the item, a refund will be issued. Excessive handling may result in a reduced refund amount.
