We make every effort to maintain a well-stocked inventory and regularly replenish our products. However, if you are unable to wait for a specific item, we understand your urgency. In the meantime, we invite you to explore our selection of recommended products. You might find similar items that can cater to your needs and preferences. Our team has curated these recommendations to ensure you have a range of quality alternatives to choose from.

Yes, we offer international shipping to accommodate customers worldwide. However, please be aware that additional costs may apply when shipping internationally. These costs may include customs duties, taxes, and other import fees, which are the responsibility of the recipient.
Moreover, international deliveries may take longer than domestic ones due to the necessary customs clearance process. Customs procedures can cause delays in the delivery timeline, and the exact duration can vary depending on the destination country’s customs regulations and efficiency.

If your purchased item is faulty within 60 days of purchase, please use our contact us (link to contact us page) with the original packaging for an exchange or refund, with proof of purchase. Alternatively, you can bring the item, with the original packaging and proof of purchase to the shop you purchased it from.
If we can’t repair or replace the item, a refund will be issued. Excessive handling may result in a reduced refund amount.

Once we receive the returned items, our expert team will thoroughly test and inspect them to ensure any issues were not caused by owner fault and that they are in suitable condition for return or refund. Please allow up to 5 working days for the items to be checked and for the replacement to be dispatched or for a refund to be issued.

If you choose to mail the return, please send it to the following address:

Wick’d Up Vapers
47 Estcourt Rd
Salisbury
SP1 3AS

If you have any questions or require further assistance, feel free to contact our team, and we will be glad to help you with the returns process.