Delivery
At Wickd Up, we are committed to providing a seamless and satisfactory shopping experience to our valued customers. This includes ensuring efficient and reliable shipping of all orders. Please read our shipping policy carefully to understand our guidelines and procedures.
Order Processing:
– All orders are subject to verification and approval before shipping.
– Orders placed on business days (Monday to Friday, excluding holidays) will usually be processed within 24-48 hours.
– Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Estimated Delivery Times:
– We offer multiple shipping options, including standard and express delivery.
– Delivery times may vary depending on the shipping method selected and the destination.
– Delivery estimates are typically calculated based on business days rather than holidays or weekends. This approach allows for a more accurate prediction of when a package or item will be delivered.
Business days refer to weekdays within a specific country’s working calendar, excluding weekends and public holidays. Since most delivery services operate primarily on business days, these estimates provide a more realistic timeframe for the arrival of shipments.
It is important to keep in mind that holidays and weekends may cause delays in the actual delivery, as these days are not considered as part of the estimated delivery timeframe.
Shipping Rates:
– Shipping rates are calculated based on the total weight, dimensions, and destination of the order.
– Shipping costs will be displayed during the checkout process before completing the order.
– We Offer Free Shipping on all orders over £50.
Tracking Your Order:
– Once your order is shipped, you will receive a confirmation email with tracking information.
– You can track your order using the provided tracking number on our website or the shipping carrier’s website.
Delivery:
– If no one is available to receive the package, a delivery attempt notice may be left for further instructions or rescheduling.
– We are not responsible for any delays, damages, or lost packages caused by the shipping carrier. However, we will assist you in resolving any shipping issues to the best of our ability.
Please note that this shipping policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
If you have any further questions or concerns about our shipping policy, please feel free to contact our customer service team who will be happy to assist you.
Returns
We offer a 30-day return policy on all purchases made on our website.
To initiate a return, please contact our customer service team and provide us with your order number.
Orders@wickdupvapers.co.uk
Please note that the item must be in its original condition and packaging. Any items that have been used, damaged, or are not in their original packaging will not be eligible for a refund.
Once we receive your returned item, we will inspect it and issue you a refund within 5-7 business days. Please note that shipping charges are non-refundable.
If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team. We are always here to help!